Operations, run for you*
We Help Visionary Entrepreneurs Make More Money
While shielding YOU from the day-to-day fires that drive you crazy
Schedule a Free ConsultationTrusted by 1,000+ clients over 20 years*
As featured in
Here’s Who We Help Best
We’ve discovered the EXACT types of clients we can generate the best results for. Our best clients…
- $2MM – $50MM in annual revenue
- Direct response marketers selling physical and/or digital products primarily online
- Understand the value of legal compliance in marketing and operations (even if you’re not yet)
- Sell an amazing product that delivers real results for your clients
Sound like you? Then you’ll want to know…
What Makes Us Unique
We’re not like other agencies in our field. Three ways Shockwave is completely different, all of which mean consistent, tangible benefits for our clients:
We Execute Solutions
We don’t just suggest you make certain changes. We actually step into your business and make them for you, so you stay focused on your zone of genius while we work in the background.
Experts at EVERY Aspect of Operations
One COO limits you to one person’s knowledge. With us you get an entire team, each with master-level expertise, for less than the price of an in-house COO.
We Fix Problems Permanently
No Band-Aid solutions. When a fire pops up we build sustainable, scalable fixes so it doesn’t happen again, letting you scale rapidly without losing team members.
What Clients Say
“Like switching your business from duct tape and adrenaline to steel and structure. Emma has an incredible talent for turning ideas into profitable systems. If you’re serious about growing without imploding, get them in your corner.”
Perry Belcher“Emma is the one that keeps everything running. Her ability to keep things on track is unparalleled, and we couldn’t operate at the level we do without her expertise.”
“Working with Emma and the Shockwave team cleaned up our operations and it gave me back 300+ hours a year and generated over $1M in new revenue. She treated our business like it was her own and that changed everything.”
Mario Castelli“When things go sideways, Emma and her team have us back on track within minutes. It’s incredible how smoothly everything runs under her watch.”
Brands that trust us
What Working Together Looks Like
Free consultation*
We map where operations are costing you time and money.
We step in
Your Shockwave team onboards as your operations team and starts executing.
You scale
You work ON the business. We keep the engine running and the fires out.
Built on SCOPE, the operational framework Emma literally wrote the book on.
From the Shockwave Library
Research and field analysis from twenty years inside growing companies.
Funnel Diagnostics
The Hidden Revenue Inside Your Funnel
Diagnosing conversion infrastructure leaks in modern direct-response e-commerce.
DTC Strategy
Re-Architecting the DTC Funnel for the Privacy Era
Creative velocity, first-party data, and conversion architecture after signal loss.
Video Sales
The VSL Length Optimization Problem
Where short-form and long-form video actually belong in a modern funnel.
Meet the Shockwave Team
Emma Rainville
Chief Executive Officer
Richard Parkin
Chief Marketing Officer
Saka Arafat
Director of Marketing Operations
Benjamas Kunanan
Director of Finance
Victor *
Role to come
Miho Grace
Executive Assistant
Individual photos drop in as they arrive; no placeholder ever looks broken.
Interested in chatting?
If you’re looking to potentially add an extra 20% – 80% to your net profit over the next 12 months, and you want to spend your days on big ideas instead of day-to-day frustrations, let’s chat.
We’re picky about who we work with. The criteria you should fit:
- You’re doing at least $2MM in annual revenue
- You know operations is a weak point in your business
- You’re currently using a CRM and have at least one merchant ID